Thursday, April 28, 2011

Coming Up: MCAA 2011

Time Running Out to Register for MCAA's Annual Meeting
May 11 -14 Convention and Expo to Feature Insights into Growing Your Business in an Unpredictable World

With less than two weeks to go, registration has been brisk for this year’s Messenger Courier Association of America (MCAA) Annual meeting, May 11-14 at the Red Rock Casino and Resort in Las Vegas. The program, called “Growing Your Business in an Unpredictable World” will include a keynote address by Vince Lombardi, Jr., and will follow with practical advice from those who have found success in the world of expedited delivery.

The meeting’s official kick-off is May 12 as participants get the opportunity to meet the candidates for MCAA office positions followed by the annual MCAA Business Meeting. Here, they’ll learn about the accomplishments of the association since the last meeting and get updates on MCAA’s important government activities.

The meeting tops off with a Networking Reception at Red Rock Lanes that evening and a closing brunch Saturday morning.

The meeting will include extensive opportunities to network in formal and informal settings; special activities for first-time attendees and access to vendors in the MCAA’s annual trade show. It will feature the latest products in the expedited delivery industry.

Attendance fees for members are: $750 for the first MCAA member who attends and $650 for additional attendees if they are MCAA members. Nonmembers are $915. The cost for spouses and children is $415. Vendors receive one free registration with their booth fee of $1480. On-site registration is available for additional charges.

For more information or to register, go to www.mcaa.com. Or contact Tara McLaughlin at (202) 207-1131.

Thursday, April 21, 2011

Purolator: New Name, New Reach

Delivering to more people, more places and more postal codes in Canada; from 10 to 20 markets in the United States and growing globally. Purolator Courier Ltd is now Purolator Inc. and Purolator USA is now Purolator International.

This new name marks the evolution of Purolator from a courier company to a comprehensive logistics service provider focused on delivering Canada fully and sustainably, leveraging the full range of its multi-modal capabilities, while satisfying a broader range of customer needs in a sustainable manner that contributes to the well-being of the communities in which we live, work and operate.

“We’re proud of our Canadian heritage and of the company we’ve built”, said Tom Schmitt, president and CEO of Purolator. “Purolator is Canada’s largest logistics company and our current selection of services covers more than our previous legal name embodied. In addition to offering the best-in-class courier services in Canada, our team of more than 11,300 dedicated teammates offers a broad range of logistical services tailored to our customers’ business and personal needs. Purolator Inc. and its subsidiary Purolator International are a reflection of this reality.”

From automated solutions to 24-hour pick up and delivery, Purolator provides customers with the services and customized solutions required to get their parcel and freight shipments across town or around the world. Purolator uses Canada's largest dedicated air express fleet and has an extensive service network, with over 120 operations locations, more than 140 Shipping Centers, more than 550 authorized Shipping Agents and more than 350 drop boxes, handling close to 1.1 million pieces daily.

Purolator International specializes in forwarding and delivering the products of companies based outside Canada to, from, and within the Canadian market.

“This change allows us to combine the strengths of the two divisions so we can offer enhanced air and surface forwarding services to customers," said John Costanzo, president of Purolator International. “At the same time, we will solidify our role as the market leader for services to, from and within Canada.”

Purolator International maintains headquarters in Jericho, N.Y., with branches located throughout the U.S. and Canada.

For more information, visit www.purolator.com.

Monday, April 18, 2011

CXT Software Announces X Mobile for Android

CXT Software announced that X Mobile for Android will be available by the end of the
second quarter of 2011.

“I’m excited by the results of X Mobile beta testing on a variety of Android-powered devices,” Shaun Richardson, CXT Software’s vice president of services, said. “There is a very high level of interest in Android support for X Mobile from customers and partners alike, and we look forward to expanding our X Mobile device compatibility list with Android devices that pass CXT Software’s certification testing.”

“X Mobile’s architecture enabled us to add Android support with minimal changes to the application codebase,” Derek Figg, CXT Software’s vice president of engineering, explained. “X Mobile for Android will open up new and exciting possibilities for our customers.”

CXT Software’s X Mobile application enables drivers to receive detailed information about orders, manifests, stops and parcels, and provide real-time delivery status updates via barcode scanning and signature capture. X Mobile also offers two-way messaging, GPS tracking, and handling of over, short, and damaged parcels. Devices running Android 2.1 or higher are eligible for X Mobile certification testing.

For more information, visit www.cxtsoftware.com.

Thursday, April 14, 2011

Get Your Past Issues of CM!

Did you know that past issues of Courier Magazine are available on the CM website?

It's true! And you don't need a subscription!

Each issue (dating back to July-September 2004) is available as a .PDF file and priced at $12.99. It's amazing the amount of content inside each issue for such a small price.

From insurance issues to medical delivery and every CM Success Story in between, these past issues of Courier Magazine are packed with educational information designed to improve your business.

In addition, beginning in 2010, each issue comes with a Nxtbook link for the digital publication.

Simply click the link below to check out our virtual magazine stand.

http://www.couriermagazine.com/Order_Past_Issues_CourierMagazine.asp

There's always something new to learn in Courier Magazine.

Tuesday, April 12, 2011

New CCS Marketing Program Debuts

Comprehensive Courier Solutions (Algonquin, Ill.)has announced the launch of a Scott Gallagher’s new Accelerated Program for Local Online Marketers. The course aims to introduce students to the huge world of local internet marketing and to teach the techniques and methodologies that are required to craft a successful career in this area.

Gallagher is a local marketing expert and the mind behind this new program that is available from Local Marketing Source. As a teacher, it is hard to beat the first-hand experience that he has through his own marketing firm, Comprehensive Courier Solutions (CCS). CCS is a proven and successful local marketing company that has produced a long list of satisfied small and mid-sized business clients. What Scott has done is taken the tools and knowledge that he has accumulated from his time with CCS and channeled that experience into this new course offered by Local Marketing Source.

There’s no question that Gallagher’s techniques work, as countless customers that have worked with CCS have been proud to come forward and offer testimonials stating that their work with CCS and Scott has helped their local companies get to the top of the search engine rankings for their targeted keywords. Aside from this, the students that have already taken advantage of Gallagher’s program through Local Marketing Source are reporting remarkable results.

Gallagher has demonstrated a talent in the field of local marketing and is trying to bring that skill to his students through this course. The result is a field of students that have the talent to help their local business clients increase their page rank and profits.

The program that Local Marketing Source is presenting is a six week program. This innovative program combines recorded video instruction with live question and answer sections on a weekly basis. The hands on instruction from Gallagher and his staff ensure that each student gets personal attention so that they can make the most out of their time in the LMS course. The course provides worksheets for students to work through in a step by step fashion so that they can be assured of success when following the formula that Gallagher has created in the course.

For more information, visit www.scott-gallagher.net or www.localmarketingsource.com.

Monday, April 11, 2011

Time Running Out to Register for MCAA's Annual Meeting

May 11 -14 Convention and Expo to Feature Insights into Growing Your Business in an Unpredictable World

With only a month to go, registration has been brisk for this year’s Messenger Courier Association of America (MCAA) Annual meeting, May 11-14 at the Red Rock Casino and Resort in Las Vegas. The program, called “Growing Your Business in an Unpredictable World” will include a keynote address by Vince Lombardi, Jr., and will follow with practical advice from those who have found success in the world of expedited delivery.

The meeting will kick off with the MCAA’s annual golf outing in the afternoon of May 11. That evening, first-time attendees will get a special coaching session on making the most of networking events and a chance to try out their new skills at that evening’s Opening Night Reception.

The meeting’s official kick-off is May 12 as participants get the opportunity to meet the candidates for MCAA office positions followed by the annual MCAA Business Meeting. Here, they’ll learn about the accomplishments of the association since the last meeting and get updates on MCAA’s important government activities.

The keynote address will be delivered by Vince Lombardi, Jr., who will talk about “What High Performance People Know." As the son of the late Vincent T. Lombardi, one of the greatest football coaches in the history of the sport, Lombardi Jr., spent his early years in an atmosphere full of personal power and achievement. Add to that his personal journey into the law, government and back into sports, Lombardi Jr., has the capacity to share the secrets that high performing people know. Participants will gain inspiration from Lombardi’s view of how high performance people see themselves and the world around them. Participants will learn from how they can orchestrate their own high performance for themselves and those around them.

The agenda for the rest of the day will be:

Walk This Way…..How I Paved My Own Road to Success
There are as many roads to success in the courier industry as there are courier companies. This panel consists of business people that have each taken a different path that took their companies from good to great. In this session, you’ll learn about the different strategies they used to pave your own road to success. Panelists will include Mark Tuchmann, BeavEx and Monte O'Hara, Capital Express Inc.

Courier Focus Groups - An Exchange of Ideas that Promotes Learning from the Experiences of Colleagues
This popular session allows members to network and share information that is available nowhere else. Participants will be able to exchange ideas and work on common problems together in a structured workshop setting moderated by board member Rob Johnstone.

The day will be capped off with a Poolside Tiki Party and Networking Reception.

Friday begins with a series of panels to help participants keep up with changes in the industry. They include:

The Evolving Landscape of the Same-Day Delivery Industry

The same-day sector is attracting attention from investors who see the increasing importance of our industry. Our panel of business strategists and M&A experts discuss the current state and future of the same day delivery sector within the global supply chain with emphasis on what verticals, service mixes and business strategies are likely to provide the greatest return and potential for growth. Moderated by MCAA board member Chuck Moyer of Courier Express, the panel will feature: James M. Hill, Benesch Attorneys, Andy Ahern, Ahern & Associates and
Benjamin Gordon, BG Strategic Advisors.

Same-Day Industry Steps Up to the World Stage
The same-day industry is playing a growing role as a key player in the global supply chain. This session will give you practical tips to take advantage of this revolution. Hear from industry veterans about getting your piece of this increasing segment. The session will be presented by Gene Tyndall, Tompkins Associates

At noon, those who participated in MCAA’s ongoing Advocacy activities will receive a legislative update from Rich Meade, Managing Director the association’s lobbying firm, B.K.S.H. & Associates.

After lunch, the panels continue with:

Developing a Successful Sales Organization
Chances are your company has one or two successful sales people. To take your business to the next level, you’ll need to move beyond individual sales to building a sales organization. That means recruiting, training and retaining a team of sales people. In this session, you’ll hear from some of the industry’s most accomplished sales directors. They will share their tips for building a successful sales department. You’ll learn from the best how to build the best. Lead by MCAA board member, Rob Hackbarth of Hackbarth Express, the panel will include: John Rydel, Priority Express Courier, Joe Gallo, Select Express and Kevin Venechuk, United Express Systems.

Driver Class Actions: Expensive On-Going Threat to Couriers

Plaintiff class action lawyers are continuing to target courier companies and challenge couriers’ independent contractor business model. Learn about the pervasive threat, legal-defense strategies, preventive measures, and what to expect if your company is sued. Presenters will include two partners in the transportation law firm of Scopelitis, Garvin, Light, Hanson & Feary, Robert Browning and Steven A. Pletcher.

The meeting tops off with a Networking Reception at Red Rock Lanes that evening and a closing brunch Saturday morning.

The meeting will include extensive opportunities to network in formal and informal settings; special activities for first-time attendees and access to vendors in the MCAA’s annual trade show. It will feature the latest products in the expedited delivery industry.

Attendance fees for members are: $750 for the first MCAA member who attends and $650 for additional attendees if they are MCAA members. Nonmembers are $915. The cost for spouses and children is $415. Vendors receive one free registration with their booth fee of $1480. On-site registration is available for additional charges.

For more information or to register, go to www.mcaa.com. Or contact Tara McLaughlin at (202) 207-1131.

Friday, April 8, 2011

Breakaway Couriers Breaks Out in 'Triple Rush'

Earlier this week, we told you about a new television reality show that is debuting later this month on the Travel Channel. Called "Triple Rush," the show tells the chaotic tale of bike messengers on the busy streets of New York.

Well, one of our readers sent in a release about their company participating in the filming of the show. Breakaway Courier Systems (New York) has a more than a few employees that will have prominent roles in production.

Check it out below:

With the April 14 premier of the Travel Channel’s “Triple Rush,” the public will get a glimpse into the sometimes chaotic, often misunderstood world of New York City bicycle messengers.

Those cast members representing Breakaway Courier, one of the featured companies, are among the most intriguing. Leading the pack is Kotch, a.k.a. Robert Kotch, owner of Breakaway Courier. Kotch knows the business from the ground up. He’s not only Breakaway’s founder, but also a bike commuter, sometime racer and former bicycle courier himself. The eccentric but benevolent leader is devoted to the sport of cycling (he still travels nearly 50 miles a day between his home in New Jersey and Breakaway’s NY office).

He even still makes the occasional delivery on the streets of New York, just to keep his hand in and to show the new kids how it’s done. Kotch’s second-in-command, Breakaway General Manager Andy Young, is referred to in his Travel Channel bio as “the hammer,” but he’s a velvet hammer, guiding and protecting his troops with a firm hand and gentle demeanor that belies his battle-­hardened 26 years in the business.

Dueling dispatchers Andrew Borromey and “Wild” Bill Dappio sit side-­by-­side in the Breakaway office amid a cloud of constant chatter. Juggling phones and radios that connect them to their soldiers on the street, they seem to speak in a language known only to them, using shorthand and codes to get everyone where they need to be as quickly as possible. While Bill is a legend in the business, know for his savant-like ability to visualize patterns of runs on the screen, Andrew is a relative rookie, learning from the best amid affectionate derision from his co-workers aimed at his distinctive wardrobe.

Out on the streets, Breakaway is represented by Jennessa, now a midwife-­to-­be and Scott, an architect by trade who took to the streets when the economy took a downturn and has now returned to his family in Oregon. Breakaway Courier Systems is a full service logistical company with offices in New York City and Boston. They specialize in same day deliveries with bicycles and vehicles that range from hatchbacks to 26-­foot lift-­gate trucks.

With on-site warehouse and fulfillment teams, Breakaway has the capacity to store and organize projects for advertising, public relations, fashion, construction and other industries. Founded in 1988 in an industry that has seen many lesser companies fail in the face of the digital age, Breakaway’s growth and success are due in large part to Kotch’s dual priorities of customer service and bicycle safety.

Breakaway’s couriers, who Kotch views as semi-­pro athletes, share his passion for the sport. “Triple Rush,” premiering Thursday, April 14 at 10pm on the Travel Channel, gives you an insider's look at the chaotic workings of New York City courier companies as they battle for survival in this intensely competitive industry.


For more information about Breakaway, visit www.breakawaycourier.com.

Thursday, April 7, 2011

Former CM Success Story Grows Again

In April, Urgent Couriers (Auckland, New Zealand) bought out rival freight business Inter City Urgent to enable its move from small cars into trucking.

Urgent, a former Courier Magazine Success Story (July-August 2010), owns nearly a quarter of Auckland's fast delivery market and company representative expect the purchase to increase business by 40 percent over the next year.

Founder Steve Bonnici expects some growing pains as Urgent develops its trucking sector and goes from 17 to 21 full-time employees and from 65 to 90 contractors.
"We are coming to grips with the fact that trucks don't move around anywhere near as quickly. The size of the vehicles dictates where you can send them,” Bonnici told reporters. “They are not as nimble as a courier vehicle.”

Bonnici explained how standard business—including document delivery—has declined with the implementation of better email technology.

"We've moved significantly into parcels and this is just another step, providing cross-town pallets at a reasonably quick pace,” he said.

Known as New Zealand’s only carbon-neutral courier company, Urgent is still committed to its “green” plan even after taking on a fleet of vans and trucks.
"We are coming to grips with what trucks will work for us long term. Ultimately we will maintain our carbon neutral status, it just will mean that our carbon footprint will be a bit larger," Bonnici said.

Tuesday, April 5, 2011

Hired!

CXT Software (Phoenix) has announced that Justin Dickerson and Aileen Bruce have joined its Implementations team.

“Justin and Aileen are welcome additions to CXT Software’s Implementations team,” according to Shaun
Richardson, CXT Software’s vice president of Services. “Both of these professionals bring extensive knowledge and experience in the latest software technologies that will enable us to keep our growing customer base at the head of the pack.”

Bruce is a Pennsylvania native who moved to the Phoenix area with her family six years ago after living in Maryland, Florida, Virginia and New York. “I have worked in software implementations over the last 15 years and CXT Software is by far the best company I have worked for. I like that I can talk to anyone in the company to help resolve issues quickly for our customers, and I look forward to seeing the capabilities of our products continue to expand with the efforts of our awesome engineering team.”

Dickerson recently moved from Florida to Phoenix to become a member of the CXT Software team. “It was a big change, and I was nervous about it at first,” Dickerson explained, “but it turned out to be one of the best decisions I’ve ever made. We’ve got a strong team here, and I’m proud of the products we deliver.” For more information on CXT Software, visit www.cxtsoftware.com.

Monday, April 4, 2011

Introducing: The 2011 Courier Magazine Webinar Series

No Air-Travel Costs. No Hotel Bills.
No Time Away From the Office.


All the Benefits of a Top-Notch Educational Experience.

Courier Magazine’s educational webinars are a great way to learn from some of the brightest minds in the courier and expedited delivery industry. Each session contains vital information to make your operation run more efficiently and increase profits.

Fees:
• Courier Magazine subscribers: $25
• Nonsubscribers: $50

Full year’s subscription to all 2011 webinars:
• $100 for CM subscribers
• $150 for nonsubscribers.
That’s like getting one presentation FREE.

Sign up today. Mark your calendar for each webinar. Then sit back in your chair, listen and relax. (No travel worries required.)

• May 25. “Understanding the IC Model: Upsides, Hopes and Risks.”
Speaker: Stephen Mullen, Bush Truck Leasing (Mason, Ohio).
Learn how to set up an effective truck program when using or transitioning to the use of independent contractors (ICs). This webinar will look at IRS Common Law Factors and how they relate to getting ICs financed and into the right trucks for the route. Learn about common pitfalls and how to properly endorse the program (without going over the line), set up the best truck options for your ICs and what steps to take with trucks in IC turnover situations.

• June 28. “IC Legal Alarms.”
Speakers: Robert Hulteng and Damon Ott, Littler Mendelson P.C., Employment and Labor Law Solutions Worldwide (San Francisco).
The use of ICs in the courier industry has been under attack for years, particularly at the state level. Get a detailed explanation of these legal developments to help you understand how they may impact your ability to lawfully use IC drivers.

• Aug. 17. “Technology Tips to Enrich Your Enterprise.”
Speaker: Laura Olson, Datex (Clearwater, Fla.).
Technology can be a strong proponent to any business. In many ways, it can push you past your competitors. Olsen has seen many examples of how the implementation of new technology can boost efficiency and productivity in the courier industry. She will detail how technological improvements can ensure a higher rate of customer satisfaction, create more-productive operations and provide real-time information.

• Oct. 19. “Medical Specimen Delivery 101.”
Speaker: Ken Arnold, Integrity Delivers (Colorado Springs, Colo.)
Get advice on how to develop a medical-specimen delivery plan, as well as the training that goes along with it. The Centers for Disease Control (CDC) and the Occupational Safety and Health Administration (OSHA) outline a variety of requirements for these niche couriers, and Arnold will outline the steps needed for you to comply.


Register now for the webinars of your choice. A limited number of phone connections are available. Make sure your company isn’t left behind.

Sign up at www.couriermagazine.com or call 800.414.8016.