After the lesson in Human Resources by Mel Kleiman, the MCAA took a look at business metrics. With the help of Rick McClellend, courier professionals were given in-depth information about the tough job of reviewing and reading business metrics.
It takes a keen eye to look at your own business and see where items that are key indicators on how efficient operations are.
McClellend gave his extended presentation on the topic with an array of slides and specific examples. He said the key is reading into your operations with the help of others.
More on this presentation later.
Vincent Brennan
Assistant Editor
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