Purolator USA (Jericho, N.Y.) has announced several logistics options to help businesses manage their holiday merchandise returns. Purolator, an industry leader in providing cross border logistics between the United States and Canada, developed multiple returns management solutions as a way to meet the diverse needs of United States and Canadian businesses.
“Businesses need to plan now for the high volume of returns that will be coming in December/January,” said Chicago Branch Manager Randy Stomp. “Customers expect and deserve the same high level of service during the returns process that they received during the sale process, even when the returns process involves a cross border transaction.”
A return coming back to the United States from Canada is an import, and must undergo a thorough screening and customs clearance by the U.S. Customs Border Patrol.
Purolator offers unmatched experience and expertise with the United States/Canadian border clearance process, and has incorporated a hassle-free border crossing into its returns management options, which include:
- Intra-Canada Consolidation: Allows businesses the flexibility to build a returns schedule based on its needs.
- Integrated Returns Material Authorization: An extremely customer-friendly and efficient management process, where customers maintain visibility.
- E-Returns: An expedited returns program that relies heavily on technology utilizing an electronic interface and pre-printed labels.
“Any one of these options can serve as the basis for a customized returns management solution,” Stomp explained. “The important thing is that businesses realize now – ahead of the holiday crunch – that a good returns management program is essential.”
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