Monday Delivery Industry News Roundup, September 23, 2013

Happy Monday, all. OK – the day is half over. You will make it. But if you need a distraction (that’s full of industry news), we’ve got you covered. Here are some of the most interesting stories we’ve spotted on the web:

Sites set sights on same-day delivery via The Columbian

“Silicon Valley tech companies like to move fast. Now they are trying to bring that high-speed innovation to the retail world and break the tradition of failed same-day delivery services. Five months after Google Inc. unveiled an experiment delivering everything from Target bed sheets to American Eagle blue jeans to parts of the San Francisco Bay Area, the company is preparing to expand same-day delivery to more shoppers across the region. Google Shopping Express will add pressure to companies like eBay Inc. that are growing their own same-day delivery programs in what has become a fierce race between tech giants.”

UPS Survey: Global Healthcare Logistics Executives Preparingfor Supply Chain Transformation via Upside Blog

 

“Today {last Tuesday}, we are releasing our 6th annual UPS Pain in the (Supply) Chain survey, conducted by the research firm TNS.  The survey reveals insights into the top challenges facing global healthcare logistics executives and highlights their future investment plans. This year we added new geographies to the survey and probed deeper to uncover strategies that successful healthcare executives are implementing to overcome their top supply chain challenges.”           

And some general business news: Employment law still catching up to social media via The Lawrence-Journal World

“The advent of social media platforms like Twitter and Facebook have raised new questions about the separation between a person's personal and professional life. But experts in employment law say the case of a Kansas University professor who was suspended this week after posting what some considered to be offensive remarks on Twitter raises a whole host of new legal questions about how far employers can go in holding employees accountable for what they say or do in the realm of social media.”

Image credit: carterse (http://www.flickr.com/photos/australianshepherds/2089122314/sizes/m/in/photostream/)

Does Your Company have an Employee Handbook?

Image credit: edinburghcityofprint

Not every company does. But there are some benefits regarding company-wide rules and employee expectations.

“An employee handbook is an important legal document that – if drafted properly – can protect an employer from a number of employee problems. However, a poorly drafted handbook can wind up creating more problems than it solves. Adopting a handbook while avoiding the "pitfalls" will help keep employees happy and lawsuits to a minimum.” – Source: Avoiding Common Employee Handbook Mistakes, Joseph Gagnon and Stephen Roppolo

Some benefits of employee handbooks:

Handbooks keep everyone on the same page: A handbook typically lays out all the “must dos” at a company. Basically, handbooks outline what’s expected of employees (what normal working hours are), pay, benefits, substance and harassment policies, attendance, and discipline.

Handbooks are helpful to new employees: Having an employee handbook is a great way to get everyone on the same page.

Handbooks can help employees understand a company’s culture: Employees can get a feel for what a business “is all about” after reading its employee handbook.

Handbooks help prove that a company’s rules and regulations are current with employment laws.

Handbooks can help define the employee/employer relationship.

Sources: The Employee Handbook: the Good, the Bad, and the Absolutely Critical; Why You Should Create an Employee Handbook.

However, handbooks (and having rules that dictate everything that goes on at the office) can be overwhelming, too:

Everything is connected to a rule: If you want to discard rules, or change up the employee policy, you’ll have to change every handbook. And because a company is a constantly evolving entity, that means policies may be changing as the company evolves, too. Over time, making constant amendments is time consuming, costly and confusing.

Some situations merit individual responses: “Imagine if a senior business development executive created a set of policies outlining how they will execute a business deal that followed the process every time.  You can’t imagine it because it would never happen!  For years HR types have been complaining about having a seat at the table and being taken seriously by their executive teams, and I think this is one of the reasons why. They don’t think about what’s in the best interests of the business.” – Source: The One Sentence HR Handbook, Fistful of Talent, Andy Porter

Other issues can arise with handbooks when policies are overly vague, too detailed, outdated, and inconsistent.

Source: The Employee Handbook: The Good, the Bad, and the Absolutely Critical

Monday Delivery Industry News Roundup, September 9, 2013

Image credit: filipe ferreira

Monday is here again, folks. Here’s a short list of industry news articles we found over the weekend.

FedEx Express receives delivery of first 767-300 freighters via Canadian Transportation & Logistics

FedEx makes a few upgrades.

“FedEx Express has received delivery of its first 767-300 freighters, supporting the company strategy to modernise its fleet with more efficient freighters.

‘Today’s delivery of our first Boeing 767 Freighter is another step forward in our fleet modernisation strategy,” said James Parker, executive vice president of air operations, FedEx Express. ‘The 767 is approximately 30 per cent more fuel efficient and has unit operating costs that are more than 20 per cent lower than the aircraft they will replace. The net effect is an aircraft that is more affordable to operate and has lower carbon emissions because of better fuel efficiency.’

The 767 Freighter is an ideal upgrade for the fleet serving the FedEx Express domestic network, providing improved fuel, maintenance and cost savings over the MD-10 freighters it will replace.”

Google, eBay race to offer buyers same-day delivery via The Seattle Times

The same-day boom marches on.

“Five months after Google unveiled an experiment delivering everything from Target bed sheets to American Eagle bluejeans to parts of the San Francisco Bay Area, the company is preparing to expand same-day delivery to more shoppers across the region. Google Shopping Express will add pressure to companies like eBay that are expanding their own same-day delivery programs in what has become a fierce race between tech giants.

Google and eBay are jumping into the hypercompetitive brick-and-mortar retail industry to fend off Amazon.com, which is forging ahead with its own same-day delivery tests. By offering their services to struggling retailers and capturing shoppers who buy everything from cars to toilet paper online and want it delivered to their front door within hours, Google and eBay may corner one of the few retail markets Seattle-based Amazon hasn’t already taken.”

Fresh Coffee, Delivered Weekly to Your Doorstep (with a Moustache) via Tech Cocktail

 

A fresh, fun take of coffee delivery.

“The race for faster, fresher and on-demand continues. Amazon is entering the food delivery space with Amazon Fresh, subscription services like Birchbox bring shopping samples to your door, and on-demand services like Uber and Lyft provide rides with a single click. I had the chance recently to try a new subscription service named Moustache Coffee Club.

The Moustache Coffee Club selects a different coffee every week from a variety of top roasters, such as Intelligentsia and Handsome Coffee. Then the coffee is shipped free immediately after roasting, for optimal freshness (weekly or bi-weekly subscription depending on how much coffee you drink).”

Worker or contractor?

Image credit: groundswell

Many courier companies hire contract workers to fill a number office positions. For example, a delivery company may hire drivers, office assistants and marketing personnel on a contract project basis (you hire someone to update your website), or to help during busy times (you contract a few extra drivers during the holidays.)

But some companies just prefer hiring part-time employees, or temp workers (people who work a certain amount of hours per week and are hourly. These workers typically don’t work over 30 hours a week.)

What type of employee does your company prefer hiring? Is there a reason why you prefer hiring part-time workers rather than contractors? We’re covering this topic in our upcoming September/October issue, and want to get the conversation started early. Feel free to reach out on Twitter, Facebook, Linkedin, or here, in the comment section.