Purolator USA (Jericho, N.Y.) is receiving high marks for its performance in delivering emergency supplies to Canadian consumers located in the projected path of Hurricane Earl.
The hurricane, which came ashore in Nova Scotia on Sept. 4, was at one point projected to make landfall as a catastrophic Category 5 storm. Residents along the entire eastern coast of Canada spent days preparing for the storm, procuring supplies including food, water, batteries and flashlights. When the storm finally made landfall, it caused widespread power outages that lasted for several days.
“Purolator really came through for us – and for our customers – in a big way,” said Gary Vanheerwaarden of Spectrum Brands. “Faced with the challenge of moving significant numbers of emergency products to the Canadian coast in a very short amount of time, with no margin for error, we could not have asked for a better partner than Purolator.”
Around the industry, Purolator is known for its expertise in the Canadian market, and because of its extensive distribution networks within both the United States and Canada. Purolator USA is the United States-based unit of Purolator Courier, Ltd., Canada’s leading overnight courier company. Because of its deep ties to Canada, including its expertise in moving shipments through the border clearance process, Purolator USA was in a unique position to provide urgent service to residents in the hurricane’s path.
“Basically, we were able to provide expedited service, on very short notice, to retailers located throughout eastern Canada,” said Purolator Director of Sales John Jensen. “This was possible because of the relationships we have with carriers throughout Canada, and because of our deep distribution network.
“But truth be told, this is the same level of service that Purolator offers every day – hurricane or no hurricane,” Jensen added. “Our customer service and delivery capabilities in Canada allow us to provide regular service that other providers might call ‘extraordinary."
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