Education Is Especially Critical in Developing Trust With Medical Clients

Trust is one of the cornerstones of developing good relationships with customers. Trust becomes even more important, though, when you are working with deliveries of medical materials.

“Often, there’s only one chance to do it right,” says Mark Spivack, owner of Xcel Delivery (Tucson, Ariz.), in an article in the September 2010 issue of Courier Magazine. Spivack has had great success in handling deliveries of specimens and other medical products, but he doesn’t take his success for granted. He works to make sure his crew is educated on the demands of this specialized industry segment.

“We work to make sure our drivers know everything that must take place when they’re picking up a specimen—how to handle it, how not to handle it; if there’s a spill, who to call,” Spivack said.

To meet that goal, Spivack regularly educates his staff on HIPPA (Health Insurance Portability and Accountability Act) and OSHA (Occupational Safety and Health Administration) regulations when it comes to handling medical deliveries.

Want to duplicate Spivack’s success in your area? Getting educated is the first step. Courier Magazine can help.

Courier Magazine is offering a webinar, “How to Add Medical Services to Your Operation,” on Aug. 26. This webinar will provide you with the insight you need before diving into the medical sector of the courier industry.

Ken Arnold of Integrity Corporate Services, LLC (Colorado Springs, Colo.), will deliver a comprehensive presentation on the topic. Arnold has extensive knowledge of the medical courier industry and has played host to numerous medical courier-training sessions.

Courier Magazine webinars are designed to educate business owners on a variety of freight and logistics topics. Each session has been thoroughly planned and instructed by some of the top minds in the industry. Courier Magazine webinars can advance entry-level messengers to top-level executives in any company.

Cost (per phone line): $25 for Courier Magazine subscribers and $35 for non-subscribers.

Don’t delay in registering because the number of phone connections is limited. Call 816.283.3946 to sign up or visit our registration link.